Privacy Policy
Last Updated: January 1, 2025
1. Introduction
Welcome to IPTV Smarters Player Lite (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV streaming services, download our applications (including IPTV Smarters Pro APK), and visit our website at https://www.smarters-iptv-pro-player.com.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information: We may collect personally identifiable information that you voluntarily provide to us when you:
- Create an account or subscribe to our services
- Make a purchase or payment
- Contact our customer support
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include:
- Full name
- Email address
- Phone number
- Billing address
- Payment information (processed securely through third-party payment processors)
- Username and password
Automatically Collected Information: When you use our services, we automatically collect certain information about your device and usage patterns:
- IP address
- Device type and operating system
- Browser type and version
- App version and device identifiers
- Streaming activity and viewing preferences
- Connection and server information
- Crash reports and performance data
- Cookies and similar tracking technologies
Usage Data: We collect information about how you interact with our services, including:
- Channels watched and viewing duration
- Search queries
- Content preferences
- Feature usage statistics
- Technical diagnostics
3. How We Use Your Information
We use the collected information for various purposes:
Service Delivery:
- Provide, maintain, and improve our IPTV streaming services
- Process your subscription payments and manage your account
- Deliver customer support and respond to your inquiries
- Send service-related notifications and updates
- Authenticate users and prevent fraud
Personalization:
- Customize your viewing experience
- Recommend content based on your preferences
- Remember your settings and preferences
Communication:
- Send promotional emails about new features, special offers, and updates (you can opt-out anytime)
- Provide customer service and technical support
- Send important service announcements
Analytics and Improvement:
- Analyze usage patterns to improve our services
- Monitor and analyze trends and user behavior
- Detect, prevent, and address technical issues
- Optimize streaming quality and server performance
Legal Compliance:
- Comply with legal obligations and regulations
- Enforce our Terms of Service
- Protect our rights, privacy, safety, and property
- Prevent illegal activities and abuse
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Types of Cookies We Use:
- Essential Cookies: Required for basic site functionality
- Performance Cookies: Help us understand how visitors use our services
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Collect anonymous usage statistics
Managing Cookies: You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.
5. Payment Information
We use secure third-party payment processors (such as Stripe, PayPal, and cryptocurrency payment gateways) to handle all payment transactions. We do not store your complete credit card information on our servers. Payment processors are PCI-DSS compliant and use industry-standard encryption.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Customer support
- Email delivery
- Analytics and performance monitoring
- Content delivery networks (CDNs)
Legal Requirements: We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government requests
- Enforcement of our Terms of Service
- Protection of our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent: We may share information for any other purpose with your explicit consent.
7. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure server infrastructure with firewalls
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Encrypted storage of sensitive data
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When your data is no longer needed, we will securely delete or anonymize it. Account information is retained for at least 90 days after account closure for security and legal purposes.
9. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability:
- Request a copy of your personal data
- Export your data in a structured format
Correction:
- Update or correct inaccurate information
Deletion:
- Request deletion of your personal data (subject to legal retention requirements)
Objection and Restriction:
- Object to certain processing activities
- Request restriction of data processing
Opt-Out:
- Unsubscribe from marketing communications
- Disable cookies through browser settings
Withdraw Consent:
- Withdraw consent for data processing at any time
To exercise these rights, contact us at privacy@iptvsmarters.com or through our support channels.
10. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Third-Party Links and Services
Our services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification (for material changes)
- Displaying a prominent notice in our app
The “Last Updated” date at the top indicates when the policy was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@iptvsmarters.com
Support: support@iptvsmarters.com
Phone: +1 (872) 923-0250 (Available 24/7)
Address: IPTV Smarters Player Lite, Data Protection Office
Response Time: We aim to respond to all privacy inquiries within 48 hours.
15. GDPR Compliance (For EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to lodge a complaint with a supervisory authority
- Right to data portability in machine-readable format
- Right to withdraw consent without affecting prior processing
- Right to object to automated decision-making
Legal Basis for Processing: We process your data based on:
- Performance of contract
- Legitimate interests
- Legal compliance
- Your consent
16. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information to third parties.
By using IPTV Smarters Player Lite services, you acknowledge that you have read and understood this Privacy Policy.